What it’s like working in the Akkroo distributed team

Ahoy! My name is Modi and I’m an Akkroo Customer Champion. I’m the newest addition to Akkroo’s growing distributed team, and the first US west coast Akkroomate – I live just south of Seattle, in Washington State, USA. As a Customer Champion, I will be striving to provide top-notch technical support for our customers via email, live chat, and over the phone.

Today, I’m keen to share my thoughts on working remotely in general, as well as specifically with Akkroo.

Initiative

I feel that initiative is one of the most important character attributes to have for remote workers. While distractions can occur in a standard office space just as much as at home (rowdy co-workers, for example), a major difference is that there is no supervisor or manager standing nearby when you are working from your home office. So it’s on me to efficiently make use of my time and achieve my goals.

In addition, I’ve found that it’s on me to show initiative in expressing anything that’s on my mind that could be affecting my work. When working remotely, it’s important that you feel comfortable to regularly touch base with your team on how you’re doing.

Some people might be concerned that being in a different time zone will make you feel disconnected from the rest of your team. I haven’t found this: the Akkroo distributed team is supported by the use of different collaboration tools (Slack for productive as well as goofy group messaging, Trello for project management, and Dropbox for documentation sharing), which makes it easy to work together on tasks and projects.

Isolation

“Will I be comfortable with spending my work day with no face-to-face human interaction?”

This is the most important question to ask yourself if you are considering working remotely. The Akkroo Support team strives to provide friendly and knowledgeable phone-based support (now across all European and US timezones!), so I get to speak to plenty of people every day. However, I know certain personality types may crave more frequent day to day interactions with their customers and co-workers alike.

For me, I find that I am able to produce my best work in a quiet home office. Despite the large timezone gap, I do not feel isolated. I consider myself to be just as much a part of the team as anyone in the London office. There are lots of little things the team does to keep the whole team engaged, wherever you are in the world. One example is the use of a tool called Officevibe: every two weeks it sends everyone a short survey to check how you’re doing and how you’re feeling about your work.

The Akkroo Culture

I can sense that I’m helping to shape the remote culture of Akkroo. It’s a really progressive company: it strives for open and transparent communication, and encourages initiative from its on-site and distributed team alike.

I fondly recall what Craig, the Head of Customer Experience & Support said to me shortly after I joined: “It doesn’t matter if you’re new – we want to hear your ideas. Innovation is key. And aside from your Support duties, we want you to pursue your passion at work, whether that’s writing, programming – or anything else.”

I’m honoured to be a part of Akkroo’s global family, and I look forward to sharing more of my experiences in the future.

Closing thoughts

To check out Akkroo’s current job openings (there may be a remote job opening!), as well as to read more about our company values, go to https://akkroo.com/jobs. If working remotely in general has piqued your interest, I highly recommend https://weworkremotely.com, a large community containing high-quality remote jobs.